DriveNow carsharing

General Terms and Conditions of DriveNow Sverige AB

As of the 4th of October 2017
  1. Subject matter


These General Terms and Conditions (hereinafter referred to as “GT&Cs“) govern the business relationship between DriveNow Sverige AB (hereinafter referred to as “DriveNow“) and per­sons, who avail themselves of the rental vehicle offerings of DriveNow on the basis of a Framework Agreement with DriveNow (hereinafter referred to as “The Customer”).


The captions, titles, sub-titles and numbering set forth in these GT&Cs are for reading purposes only and shall not be taken into account when interpreting a specific clause.


  1. Fundamental provisions for use of service


2.1    Eligibility to make Reservations

Persons who are eligible to make a reservation and to use vehicles are natural persons, who

- has concluded a DriveNow Framework Agreement with DriveNow,

- has attained the minimum age of 21,

- has held a driver’s license that is valid in Sweden and necessary to drive the vehicle for at least one year without interruption and fulfil any and all conditions and requirements it may contain,

- possesses a valid media necessary to gain access to a DriveNow vehicle (hereinafter referred to as “DriveNow ID“) or alternative means of access issued by DriveNow.


2.2    Actions before use

       Before starting any journey, the DriveNow ID or alternative means of access must be used to access the vehicle. The Customer may furthermore not allow other persons to drive the vehicle.


2.3    Driver’s License Validity

The Customer must report any withdrawal or restriction of his entitlement to drive, the coming into effect of any ban from driving, any temporary or permanent seizure, confisca­tion or expiration of his driver’s license to DriveNow without undue delay. The right to use vehicles shall lapse if the Customer‘s driver’s license is withdrawn or the Customer‘s driver’s license has been temporarily seized or confiscated. The Customer‘s right of use shall be suspended for the duration of any ban from driving imposed by a court or administrative authority. In the event that the driver’s license is restricted DriveNow reserves the right to withdraw the right of use.


The Customer is obliged to present his driver’s license to DriveNow upon request and can be asked to do so at any given time. The Customer’s failure to present a valid driver’s license entitles DriveNow to withdraw the right of use.


2.4    Contract Penalty

In the event of any contravention by reason of an unauthorized journey the Custo­mer undertakes to pay a contract penalty of SEK 5 000 kr. This shall be without preju­dice to the right to assert further damages. Any contract penalty incurred shall be offset against the claim for damages.




  1. Means of Access


Every Customer shall receive the DriveNow ID or an alternative means of access as an electronic car key for accessing the vehicle as well as a personal PIN for starting the vehicle, either at a registration station or via the postal service/email. Every means of access shall remain the property of DriveNow. Neither the means of access nor the PIN may be passed on. Any loss, damage to or destruction of the means of access must be reported to DriveNow without undue delay.


3.1    Procedure for gaining Access

Before starting any journey, the Customer shall use the DriveNow ID in accordance with the instructions provided by DriveNow via the DriveNow website to gain access to the vehicle. The Customer is then permitted to use the vehicle in accordance with these GT&Cs. The Customer must not allow anyone else to drive the vehicle.


3.2    PIN

The Customer undertakes to keep the means of access and the PIN safe. The Customer must keep the PIN strictly secret and ensure that no other person than the Customer himself can gain access to the PIN. If the Customer intentionally or neg­ligently breaches this duty of care the Customer shall be liable under the statutory provisions for any and all resulting damage, particularly if said breach enables a DriveNow vehicle to be stolen, damaged or misused.


3.3    Reporting loss of or compromised Means of Access/PIN

The Customer can have the PIN blocked. Any corresponding notice must be given by e-mail or by telephone to the following contact numbers:

DriveNow Sverige AB

Telephone: +46 (0) 200 43 95 44


If DriveNow receives the notice outside of normal business hours (which are Mon­days to Fridays from 09.00 to 18.00 (9 am to 6pm), except on statutory public holidays), DriveNow can process the notice at the beginning of the next working day following receipt of the notice. DriveNow shall block the PIN without undue delay.


3.4    Customer’s Liability

The Customer shall be liable for any and all damage, which DriveNow incurs as a consequence of any failure to report the loss or passing on of the means of access and/or the PIN in due time for which the Customer is at fault.


  1. Reservations and Formation of Individual Agreements

Customers can rent DriveNow vehicles without a prior reservation if the display of the DriveNow ID reader lights up green in the windscreen of the DriveNow vehic­le concerned. The Customer can alternatively also reserve a vehicle for use either online, in the DriveNow App, or by contacting DriveNow via telephone, +46 (0) 200 43 95 44. If a reserved vehicle is not used by the Customer within 15 minutes following com­mencement of the reserved period the vehicle shall be released again for use by other customers. It is possible to reserve for longer than 15 minutes in return for a charge in accordance with the price list applicable at the time the reservation is made. DriveNow is entitled to refuse the reservation if there are not sufficient DriveNow vehicles available for fulfilling booking requests. The Customer can cancel any reservation free of charge or change the booking for another vehicle to the extent available up to 15 minutes.


In the vehicle there is an on-board computer, through which various menus on a screen (= DriveNow screen) can be operated by using the control unit in the centre console (BMW iDrive). The individual rental agreement shall be formed when the Customer confirms the booking on the DriveNow screen in the vehicle. The respective usage period to be paid for by the user begins at that point. The maximum rental period under an individual rental agreement is 48 hours.


  1. Customer’s Duty to check the Vehicle before Starting a Journey


The Customer is under a duty to check that the vehicle is clean and does not have any defects or damage which are not listed in the damage menu of the registration process, before starting a journey. The Customer must report any defects and da­mage, which are apparent to the Customer and are not set out in the damage menu of the registration process (= new damage), to the service centre using the installed telephone functions or via the app (calls via the telephone function are free of charge).


The service centre shall decide whether the journey may be begun despite the damage. It is imperative that any new damage must be reported before the engine is started so that it can be ensured that the damage can be fairly attributed to the originator. Any repair or towing contracts shall require the prior consent of DriveNow. If the Customer does not re­port any new damage the vehicle shall be deemed to be optically and technically in sound condition (apart from previous damage already entered in the damage menu).


  1. Treatment and Use of the Vehicles


6.1    General obligations

       The Customer must treat the vehicles with care and prudence and in ac­cordance with the manual, the driver‘s handbook, the vehicle documents and the manufacturers‘ specifications. The Customer must satisfy himself before starting his journey, particularly by visually examining the tyres, that the vehicle is roadwor­thy. Before parking the vehicle the Customer must secure it against theft (the win­dows, sunroof, as the case may be the roof and doors must be closed and locked). When driving on public roads with the DriveNow vehicle the Customer must comply with the road and traffic regulations.


6.2    Prohibited use

The Customer may not use the vehicle for the following purposes:

  1. for the purposes of motor sport, particularly for events where the purpose is to achieve a maximum speed,
  2. for vehicle tests, driver training and for safety driving training or for driving off metalled roads,
  3. for transporting passengers commercially and for otherwise driving people for commercial purposes,
  4. for renting out to sublessees or for advertising measures of the customer,
  5. for committing criminal offences, even if said offences are only punishable under the law of the place where the offence is committed,
  6. for transporting easily inflammable, toxic or otherwise hazardous substances,
  7. for transporting objects, which due to their form, size or weight may impair safe driving or may damage the vehicle on the interior or exterior,
  8. for towing trailers, vehicles or other objects,
  9. for transporting animals unless they are in a closed cage which is stored in the boot/trunk.


The Customer is also not permitted to:


  1. use the vehicle for trips outside of Sweden. Excepted from this are partner of­fers, where the place of performance is abroad,
  2. drive the vehicle under the influence of alcohol (blood alcohol limit: 0.0‰), drugs or any medications which could impair the driver‘s fitness to drive,
  1. transport children under the age of 12 or shorter than 150 cm if no suitable, age-appropriate and accredited restraint system (baby car cot, child car seat, booster seat) is used for the child. The Customer must comply with all of the manufacturer‘s advice on the fitting and dismantling of child restraint systems.
  1. make the vehicle very dirty or leave rubbish of any kind in the vehicle,
  2. leaving the passenger airbag disabled when returning the vehicle,
  3. smoke or allow passengers to smoke in the DriveNow vehicle. The smoking ban is subject to a mandatory penalty fee of SEK 800 kr, which is to be without prejudice to any other claim for damages or remuneration that DriveNow might have.


Any violation or non-performance of a provision under the above letters shall en­title DriveNow to terminate the rental agreement without notice or to rescind the rental agreement. In any such event the Customer shall have no claim to compensation. This shall be without prejudice to any claim to damages that accrues to DriveNow due to the breach of one of the provisions under the letters above.


6.3    DriveNow’s right to contact the Customer

       The DriveNow service centre is entitled to contact the DriveNow vehicle by telephone if there are any problems with the rental or usage process (e.g. the driver opens the vehicle but does not begin the rental within 20 minutes of opening the vehicle by confirming the start menu or if the DriveNow vehicle is not properly locked despite confirmation that the booking has ended) in order to ascertain the cause of the problem.


  1. The Customer’s responsibility to fuel or re-charge the Vehicle


7.1    When and how to fuel/re-charge

         If, during the journey or at the end of your journey, the fuel level/charge capa­city drops to below 25% of the total capacity, the Customer is encouraged to fill up/re-charge the vehicle. The fuel card/re-charging card located in the vehicle is to be used for filling up/re-charging at specified petrol/re-charging stations, of which the Customer has been informed, using the PIN displayed on the DriveNow screen.


At other petrol stations/re-charging stations the Customer must pay the fuel/re-charging bill. The Customer shall then be reimbursed the invoice amount after presenting the original invoice to DriveNow.


The Customer is prohibited from using premium fuel to fill up the vehicle and shall reimburse DriveNow for any additional costs, including but not restricted to administrative costs, resulting from the Customer’s violation hereof.


7.2    Contract penalty for misuse of fuel card, re-charging card or cable

         The Customer undertakes to use the fuel card or re-charging card and re-char­ging cable respectively solely for filling up/re-charging the rented vehicle. DriveNow reserves the right to report any other use of the fuel card/re-charging card and re­charging cable respectively to the relevant prosecution authorities. The Customer undertakes to pay a contract penalty in the amount of SEK 5 000 kr for every case of in­tentional or negligent use of the fuel card/re-charging card and re-charging cable respectively, which is in breach of contract. In addition, DriveNow can demand da­mages. Any contract penalty incurred shall be offset against the claim for damages.


  1. DriveNow’s Liability


Apart from the breach of material contractual obligations, DriveNow shall be liable towards the Customer only in cases of intent or gross negligence on the part of its statutory representatives and vicarious agents. Material contractual obligations are obligations, which enable DriveNow to properly perform the rental agreement in the first place, and compliance with which the participant generally relies and may generally rely on. Any strict liability on the part of DriveNow for any initial defects in the quality of the vehicle (produktionsfel) is excluded.


The above limitations of liability do not apply in the case of any injury to life, body or health, if defects are fraudulently concealed, if a guarantee is given or the risk of procurement is assumed and under the Swedish Product Liability Act (Produktansvarslagen).


  1. The Customer’s Liability


9.1    General Liability and Insurance Protection

         If the vehicle, its accessories or individual vehicle parts are damaged or lost and in the event of a breach of contract, the Customer shall be liable in accordance with the statutory provisions. The Customer‘s liability also extends to ancillary rela­ted expenses such as, for example, the cost of assessors, towing costs, depreciati­on, loss of no-claims insurance premium discount and loss of rental income.


         A third party liability insurance and a partially comprehensive insurance exists for all vehicles with the usual extent of cover. In addition, there is a limitation of lia­bility in favour of the Customer which corresponds to the protection provided by a comprehensive motor insurance (collision and comprehensive auto insurance). The limitation of liability particularly does not cover such damage as is caused by handling or operating the vehicle improperly, for example by making a mistake when operating the switches, ignoring warning lights, using the wrong fuel or due to items transported. Unless otherwise provided in these GT&Cs, the General Terms and Conditions for DriveNow’s insurance provider, which is given to the Customer upon request, shall apply to the above-mentioned insuran­ces and the above-mentioned limitations of liability.


         Insofar as DriveNow receives payments from insurances or third parties with regard to a case of damage, said payments shall be offset against the Customer‘s obligation to pay damages.


9.2    Obligation to indemnify DriveNow

         There is no insurance protection and the Customer‘s liability is not limited to the excess/deductible in a case of damage which the Customer or his vicarious agents cause intentionally. In the event that the Customer is liable without insu­rance cover under vehicle insurance the Customer shall indemnify DriveNow from and against claims by third parties.


9.3    Limitation of Liability

         Unless otherwise provided in these GT&Cs the Customer is liable for damage caused to DriveNow up to the amount of the agreed excess/deductible of SEK 7 500 kr per case of damage.


If damage was caused by gross negligence DriveNow shall be entitled to reduce its obligation to pay as part of the agreed limitation of liability pro rata in the proporti­on of the severity of the fault.


9.4    Liability when in breach of Clause 6

         If, in the event that the Customer intentionally or negligently breaches the sti­pulations regarding use of the vehicle notified to the Customer under Clause 6 of these GT&Cs, DriveNow incurs a loss the Customer shall be fully liable for the entire loss beyond the excess/deductible.


9.5    Liability when in breach of Law; Compensation for administrative Costs

         The Customer shall be fully liable for any breach of the law, which he commits, particularly for any violation of any traffic and administrative regulations during the period of use and in connection with parking the vehicle.


The Customer undertakes to indemnify DriveNow from and against any and all penalty and warning fines, fees, costs and other expenses levied by the authorities or other bodies from DriveNow because of the above-mentioned violations.


As compensation for DriveNow‘s admi­nistrative costs incurred in handling enquiries put to DriveNow by the prosecution authorities in order to investigate administrative and criminal offences committed during the rental period, DriveNow shall receive a flat-rate charge for expenses as per the price list applicable at the time of the rental, unless the Customer proves that DriveNow did not incur any costs or that the costs incurred by DriveNow were lower; DriveNow shall be at liberty to assert greater damages or loss with corresponding proof.


9.6    Elimination of contractual limitation of Liability

         There shall be no right to the contractual limitation of liability if an obligation to be fulfilled by the Customer is breached intentionally, particularly in the event of a breach of the Customer‘s obligations under Clause 10. In the event of a grossly negligent breach of an obligation to be fulfilled by the Customer DriveNow shall be entitled to reduce its payment under the limitation of liability pro rata in the propor­tion of the severity of the fault.


Notwithstanding this, the agreed excess/deductible of SEK 7 500 kr per case of damage shall remain if the breach of the obligation was not cau­sal for either the occurrence of the case of damage or for the determination or the extent of the DriveNow‘s damage; this does however not apply if the obligation was breached with an intention to deceive.


  1. Duties in the Case of Accidents, Damage, Theft, Wreckage and other Destruction of the Vehicle


Any accident, damage, theft, wreckage and other destruction of the vehicle must be reported to DriveNow immediately via telephone. The Customer is under a duty to ensure that all necessary measures are taken to mitigate the damage and to preser­ve evidence. For this purpose the Customer must report any damage to the police. The Customer may not leave the scene of the accident until


- the police have completed drawing up their record and

- the vehicle has been handed over to a towing company or

- by agreement with DriveNow has been parked within DriveNow‘s designated zone.


The journey may be continued only with DriveNow‘s express consent. Said obligations on the part of the Customer shall cease only if he leaves the scene of the accident for good reason or having excused himself because of injuries caused by the accident to someone involved in the accident.


10.1 Obligation to return the Vehicle and to forward Police Report

If the vehicle is no longer operational or roadworthy the Customer must pay for all of the costs incurred in returning the vehicle, if the Customer caused the accident himself. Also in the case of an accident, the rental agreement shall not terminate and accordingly the usage charges shall not be calculated until the vehicle has been properly returned in accordance with Clause 11. If the vehicle is no longer operatio­nal or roadworthy because of the accident the rental agreement shall terminate by agreement with DriveNow upon handover to the towing company. Furthermore, the Customer is under a duty to immediately forward any written acci­dent report to DriveNow and to provide it with the police file number.


10.2 Admitting Liability, Damage or Fault

All instructions by DriveNow‘s service centre must be complied with. The Customer may not admit liability or anticipate the settlement of any liability claims by making any payments or by other acts admitting damage and/or fault (compromising the insurance cover).



10.3 Damage Report

Upon request by DriveNow the Customer must complete the damage report form provided to him by DriveNow and must return it to DriveNow signed within 7 days. If the insurance company does not settle the claim because the form is returned belatedly DriveNow reserves the right to charge all of the costs caused by the acci­dent to the Customer.


10.4 DriveNow’s choice of repair garage and exclusive right to third party compensation

DriveNow shall in any event be solely entitled to choose the repair garage. Drive-Now shall in any event be solely entitled to any compensation payments in connection with damage to any of DriveNow‘s vehicles. If the Customer has received any such payments from third parties he must forward them to DriveNow without being asked and without undue delay.


  1. Termination of Rental and Returning the Vehicle


11.1 Parking the Vehicle

         The Customer ends a rental by properly parking the vehicle in accordance with the Swedish Road Regulation (Trafikförordningen) and any provisions issued by local authorities, in a permitted par­king space in a public area open to vehicles within the DriveNow business area in the city of rental - whether said parking space is subject to a charge or free of charge - and by terminating the booking through the app, by holding the DriveNow ID or an alternati­ve means of access over the DriveNow ID reader. The rental agreement is terminated when the light of the DriveNow ID reader in the windscreen turns from red to green. The Customer shall be informed about the boundaries of the designated business area and the permitted parking spaces through the DriveNow screen in the vehicle and the DriveNow website/app.


11.2 Forbidden Parking Areas

The Customer undertakes not to terminate the rental on private or compa­ny premises unless such premises are expressly designated as DriveNow parking spaces. The prohibition particularly applies to the customer car parks of shopping centres or supermarkets which are designated as such.


The Customer may park the DriveNow vehicle in areas where the right to park is restricted in terms of day or time (e.g. no-stopping signs with additional signs such as „07:00 - 17:00“ or „Mondays 06:00 until 12:00“), only if the restriction does not take effect until 24 hours after parking the vehicle. This also applies to traffic bans, which have already been ordered but do not yet apply in terms of time (e.g. tempora­ry parking bans because of an event or removal). If these obligations are breached intentionally or negligently the Customer shall bear any fines or towing costs in­curred.

The DriveNow vehicle must be accessible to anyone at any time after it has been returned. If DriveNow needs to re-park the vehicle due to a violation of either the parking rules set by DriveNow or public parking restrictions, or if a third party is contracted to tow the vehicle away, the Customer shall be charged for said service in accordance with the current scale of charges.



11.3 Failing to terminate the Rental

If termination of the rental fails because no mobile telephone connection is possible the Customer must re-park the vehicle and try again to terminate the ren­tal. If the Customer leaves the DriveNow vehicle without having properly terminated the rental, the rental agreement shall continue to run and the usage fee shall con­tinue to be charged. If termination of the rental fails for technical reasons, the Customer shall be obliged to report this to the service centre forthwith in order to agree on how to proceed with the call centre. If the Customer is not responsible for the lack of possibility of terminating the rental, any additional rental costs incurred shall be reimbursed.


11.4 Parking outside the designated zone

         If, according to the information in the DriveNow screen menu, the vehicle can be returned outside the designated zone the rental agreement shall terminate when the Customer has parked the vehicle in a permitted parking space which is free of charge and the Customer has informed DriveNow of where he has parked it. In such cases the Customer shall be obliged to pay DriveNow a flat-rate out-of-zone char­ge, the amount of which shall be indicated to the Customer in the DriveNow screen when he returns the vehicle outside the designated zone.


11.5 Minimum range remaining when parking

         When the rental is terminated the vehicle must still have a remaining range of at least 15 km. The remaining range can be read via the on-board computer. This particularly applies to diesel vehicles and electric vehicles which may not be run “to empty“. In the event of any intentional or negligent breach of this obligation by the Customer, the Customer shall bear the additional costs incurred for taking the vehicle to be re-fueled or re-charged as well as any repair costs.


11.6 Clean, secure and undamaged return

A proper return of the vehicle particularly requires the following:


  1. The interior of the vehicle is in a clean condition. If the vehicle is returned in a very dirty condition (particularly vomit) or if there is any rubbish of any kind in the DriveNow vehicle the Customer must bear the cleaning costs in accordance with the price list applicable at the time of the rental. If the Customer proves that DriveNow had less expense, the costs to be borne by the Customer shall be reduced accordingly. If DriveNow proves that the actual expense was greater, said costs shall be charged to the Customer.
  2. The vehicle must be properly secured against theft and locked using the means of access on the DriveNow reader in the vehicle‘s windscreen. In particular the doors, windows and sunroof must be closed and locked, the steering-column lock must be set and the lights switched off. With convertibles the roof must be fully closed.
  3. The vehicle must be returned with all of the documentation provided including fuel cards, charging cards and any other card provided by DriveNow.
  4. None of the vehicle‘s equipment and accessories may be missing.




11.7 Dispute resolution through independent assessment

         If no agreement is reached about the condition of the vehicle including any exis­ting damage, defects and the assessment thereof, DriveNow shall instruct an independent firm of assessors to determine the condition of the vehicle and any loss in value. The assessment shall be binding for both parties to the agreement as an adjudicator‘s award. The parties shall bear the costs of the said assessment in the proportion in which they prevail/lose. The assessment does not exclude recourse to the courts of law.


11.8 Termination of the Rental by DriveNow

         DriveNow is entitled to terminate an ongoing rental immediately if the Customer in any way fails to meet his obligations under these GT&Cs or any other agreement between DriveNow and the Customer, particularly if the Customer is in arrears with any payment obligations, if the vehicle is used in breach of any provisions set forth herein or otherwise without due care, if the Customer have left false information in order to deceive DriveNow or its partners, if the Customer have or have tried to transfer the vehicle outside of Sweden’s national border or if the Customer does not return the vehicle in time.


         Upon such a termination DriveNow is entitled to take any necessary measures in order to gain possession of the vehicle and the Customer is obliged to indemnify DriveNow from any costs or damage arising thereof.


  1. Charges and Terms of Payment


12.1 Invoice, Price List and Payment Effectuation

DriveNow shall invoice the Customer charges for his use of the vehicle in accordance with the price list as applicable from time to time for individual rentals and notified to the Customer. The respectively current price list can be inspected on the DriveNow website. DriveNow shall be entitled to change the price list for future rentals at any time.


The rental price inclusive of the statutory value added tax shall be due for payment at the end of the agreed rental term. Payments shall be effected according to the payment method chosen by the Customer (credit card, prepaid credit card, direct debit). The invoice shall be sent automatically by e-mail no later than 10 days fol­lowing expiry of the individual rental agreement.


12.2 Credit Card Payment

         When payment is made by credit card the Customer is obliged to provide secu­rity (a deposit) for the fulfilment of his obligations when the rental period com­mences. DriveNow is not obliged to invest the security separately from its assets. The security shall not bear interest. DriveNow can enforce its right to payment of security even a considerable time after commencement of the rental agreement. Unless otherwise agreed, the rental charge, all other agreed charges and the se­curity (deposit) shall be charged to the Customer’s credit card. Instead of debiting the Customer‘s credit card, DriveNow can, by making a so-called merchant request in its favour, have a sum in the amount of the deposit frozen under the credit facility granted to the Customer by his credit card institution for his credit card.


12.3 Late Payment

When paying by direct debit the Customer must, immediately after receipt of the invoice, ensure that his current account is sufficiently covered. If payment is late the Customer shall owe the statutory default and processing costs. This shall be without prejudice to DriveNow’s right to claim any further damage due to late performance.


12.4 Direct Debit Payment, Authorization and Return Debits Processing Fee

        When payment is made by direct debit (Autogiro), the payment amount is immediately due for payment by collection by our external partner at that time (hereinafter “the Collector”). In order to make payments by direct debit the Customer is obliged to grant the Collector a direct debit mandate to collect due payments and instruct his financial institution to honour the direct debits, by signing the Direct Debit Mandate form (Autogiromedgivande) issued by the Collector and sending it back to said entity. Note that, within eight weeks commencing with the date of debit, the Customer can demand that the amount debited be refunded, in accordance with the Swedish Payment Services Act (Lagen om betaltjänster). The terms and conditions agreed with the Customer’s finan­cial institution shall thereby apply. Please note that the due debt continues to exist even if there is a return debit.


The advance notice of collection of the direct debit will be sent at least one day before the due date by e-mail to the e-mail address the Customer specified. If the Current Account is not sufficiently covered the credit institution where the account is held is under no obligation to honor the debit. No partial payments will be made in the direct debit scheme.


Payment by direct debit is subject to, inter alia, a successful identity and credit-standing check as well as an IBAN and BIC-enabled Current Account. If, once his credit-standing has been che­cked, the Customer is permitted to make payment by direct debit, the payment is processed together with the Collector, to whom DriveNow assign our claim for payment. In this case the Customer can only make the payment to the Collector with debt-discharging effect. Even after payment by direct debit via the Collector, DriveNow remain res­ponsible for all general customer queries, complaints, etc. The general terms and conditions of the Collector apply.


By specifying the Current Account the Customer confirms that he is authorized for direct debits via the corresponding Current Account and that he will ensure it has the requisite cover. Return debits involve a great amount of time and cost for DriveNow and the Collector. In the event of a return debit (for lack of sufficient cover on the Cur­rent Account, because the bank account no longer exists or in the event that an ac­count holder stops a direct debit without justification) the Customer authorizes the Collector to once again re-present the direct debit for the respective due payment obligation. In any such case, the Customer is obliged to pay the costs incurred by the return debit. The right to further claims is reserved. The Customer is given the opportunity to prove that the costs incurred by the return debit were lower or none at all. In view of the time and cost involved with return debits and in order to avoid the processing charge DriveNow request that, in the event of any cancellation of, or withdrawal from, the individual rental ag­reement or in the event of a complaint, the Customer do not stop the direct debit. In any such case, the payment will be reversed after consultation with DriveNow by the appropriate amount being transferred back or credited.



12.5 Authorization to charge Payment Account

       The Customer authorizes DriveNow to charge the payment account (credit card, prepaid credit card or current account) stated at the time of the first rental also for all later rentals as well as any other charges which the Customer owes un­der or in connection with the rental (such as, for example, the registration fee, flat-rate charges for expenses in the case of any violation of any traffic regulations, toll offences, contractual penalties, etc.).


  1. Electric Vehicle


13.1 Re-charging Cable

         The electric vehicle is equipped with a re-charging cable which is to be found in the boot/trunk. Before setting off the Customer must check whether the re-char­ging cable is there. The Customer must report any missing re-charging cable to the Service Centre as new damage using the installed telephone function or the app (see Clause 5).


13.2 Notification in case of Accident

         In the event of an accident the Customer must advise the police/fire service that an electric vehicle is involved in the accident.


13.3 Beware of Pedestrians

         The electric vehicles do not produce any operating noise or en­gine noise. Pedestrians therefore do not hear it, so the driver must be extra vigilant.


  1. The Deployment of Technicians


If the Customer causes the deployment of a technician by failing to operate the vehicle and/or the access technology properly, the Customer shall be charged the costs in accordance with the price list, unless the Customer proves that DriveNow incurred no costs or only lower costs. DriveNow can demand compensation for further loss if DriveNow proves that the loss is greater than the costs set out in the price list.


The limitation of liability to the amount of the excess/deductible shall not apply in the event of any operating error by the Customer.


  1. Set-off and Right of Retention


15.1 Provisions

         The Customer shall have a right of set-off only if the Customer’s counterclaims have become final and absolute or are undisputed by DriveNow or have been expressly acknowledged by DriveNow.


Furthermore, the Customer have a right of retention only if and to the extent that the Customer’s coun­terclaim is based on the same contractual relationship.


15.2 Customer arrears

         If the Customer is in arrears with any payment obligations owed to us, all exis­ting debts shall become due immediately.



  1. Amendments to the GT&Cs


DriveNow shall be entitled to change the GT&Cs for future individual rental agree­ments provided that the changes are reasonable for the Customer. The Customer shall be notified in writing, by e-mail or in any other appropriate way of any changes to the GT&Cs in good time. The changes shall be deemed to have been approved and to be binding when they enter into force for an existing contractual relationship if the Customer does not raise an objection thereto either in writing or by e-mail. DriveNow shall particularly point out this consequence to the Customer in the notice of changes. The Customer‘s objection must be sent to DriveNow within one month following notification of the changes.


  1. Term and Termination of the Framework Agreement and the Protection Package


17.1 Termination Period

         The DriveNow Framework Agreement is concluded for an indefinite period of time and can be terminated in writing by either party with 6 weeks‘ notice to the end of a quarter. In derogation therefrom, if the Customer has concluded a Protection Package with the DriveNow Framework Agreement, the DriveNow Framework Ag­reement cannot be ordinarily terminated by either contracting party before expiry of the term of the Protection Package.


17.2 Extraordinary Termination

         The right of the contracting parties to extraordinarily terminate the DriveNow Framework Agreement, particularly because of a grave breach of contract, shall remain unaffected. If the Customer has concluded a Protection Package, he shall have no right to any reimbursement on a pro rata temporis basis of the fee paid for the Protection Package in the event that the DriveNow Framework Agreement is terminated without notice by DriveNow. The means of access shall be blocked upon termination of the Framework Agreement.


17.3 Suspension

In the event of any intentional or negligent breach of contract by the Customer, particularly in the case of late payment, or in the event of any breach of the obligations under Clause 6, DriveNow can with immediate effect temporarily suspend the Customer from using the vehicle and block the means of access. The Customer shall be notified of the suspension without undue delay. The Customer shall not be entitled to any compensation for costs or damage resulting from such a suspension.


  1. Customer’s Duty to Provide Information


The Customer is under a duty to notify DriveNow of any change in his address, e­mail address, his mobile telephone number, his payment account (credit card, pre­paid credit card or bank account) as well as any restriction of his entitlement to drive, without undue delay. In the event of any intentional or negligent breach of this obligation the Customer shall be liable for any damage and consequential damage incurred as a result of out-of-date or wrong customer details.

  1. Data Protection Notice


19.1 Collection and treatment of Personal Data

         DriveNow is entitled to collect, process and use the personal data given including the customer-related utilization and vehicle data (including data to localize the vehicle) to the extent necessary for the purposes of performing the DriveNow FrameWork Agreement and the individual rental contract. The points of departure and destination, the start and finish times and the duration of the use of the individual rentals are recorded and set out in the invoice.


19.2 Identity and Credit-standing Check

When entering into a Framework Agreement, the Customer may be asked to identify himself by using an electronic mean of identification (e.g. BankID or similar), in order to verify the Customer’s identity. The Customer hereby entitles DriveNow to use the information then given by the Customer for credit-standing checks, address and license verification or any other data verification process that DriveNow deems appropriate at any given time, before and during the length of the Framework Agreement. DriveNow is for said purpose and to the extent needed to fulfil that purpose, entitled to transfer the information to third party entities.


If the Customer decides to use the payment option offered by the Collector, of paying by direct debit, the Customer will be asked during the selection process to consent to the data required for processing the payment and for an identity and credit-standing check to be transmitted to the Collector. If the Customer gives its consent, the Customer’s data (first name and last name, street, house number, postal code, town, date of birth, social security number (personnummer), telephone number and in the event of a purchase by direct debit the account details provided) as well as the data in connection with the Customer’s order are transmitted to the Collector.


For the purposes of its own identity and credit-standing check the Collector, or partner undertakings instructed by the Collector, transmits data to credit rating agencies as well as receives information from them and, as the case may be, credit-standing information from said agencies on the basis of mathematical-statistical methods, the calculation of which includes inter alia address data. For detailed in­formation on this and the credit reference agencies used please see the Collector’s data protection provisions. Furthermore, the Collector may use the support tools of third parties for detecting and preventing fraud. The data obtained from said support tools may be stored at third parties in encrypted form so said data can only been read by the Collector. Said data will be used only if the Customer chooses one of the methods of payment of the Collector; otherwise the data expires automatically after 30 minutes.


19.3 Ascertaining Vehicle Location and Route

         For the purpose of ascertaining the current location of the vehicle as well as for showing the next free and available vehicle DriveNow uses Google Maps API applications. Said applications are essential for the DriveNow services to be able to operate and for them to be provided in full. The use of Google Maps helps DriveNow to ascertain the current location of the vehicles at any given time and to show the Customer where the nearest available vehicle is. In addition it is used to record the destination, the start and finish times and the duration of the use. This information is not passed on to Google; all location data transferred to Google is transferred in anonymous form.



19.4 Information transfer within the DriveNow group

         Unless otherwise agreed during the registration process, DriveNow is entitled to share the Customer’s contact information with DriveNow’s mother and sister companies, in order to give the Customer information about any offers and activities those companies may have. The Customer can at any given time withdraw his consent to DriveNow sharing such information, whereby DriveNow undertakes to not share any new contact information about the Customer with above mentioned entities for marketing purposes.


  1. General Provisions


20.1 Applicable Law

         The business relationship shall be governed by Swedish law.


20.2 Place of Jurisdiction and Dispute Resolution

         Stockholm shall be the exclusive place of jurisdiction for all current and future claims arising out of the business relationship with merchants (Näringsidkare). The same shall apply if the Customer does not have a place of general jurisdiction in Sweden, moves his place of residence abroad after conclusion of the contract or his place of residence or habitual abode are not known at the time when the action is filed.


20.3 Integration Clause and Amendments

         There are no verbal side agreements.


Any and all amendments or additions to this Agreement are required to be in writing, whereby e-mail shall suffice.


20.4 Partial invalidity

         In the event that individual or several provisions of this Agreement are invalid or void, the validity of the remaining provisions of the contract shall remain unaffec­ted thereby. DriveNow and the Customer undertake to fill any corresponding gaps according to their purpose and the presumed will of the contract partners. Swedish law shall apply. The contract language is Swedish.