DriveNow carsharing
Report-a-Damage
Report a Damage with DriveNow

 

Here is everything you need to know about reporting existing damage on a DriveNow car and what you should do in the event of an accident.

Assessing existing damage:

By checking the app on your way to the car, you'll have a good idea of what to look for when you reach your car. Once you arrive at the car, take a glance at all of the curves of your BMW or MINI and if there aren’t any new damages to report, then you're ready to drive.

  1. Click on "Damages"

  2. See List for damage description

  3. Select Pictures to see what existing damages have been reported

 

Reporting a new damage:
 

  1. If you see a new damage select " Report a Damage" you will call customer service and tell them about the damage

  2. Enter your pin and drive. Now your rental starts.

By checking the app on your way to the car, you'll have a good idea of what to look for when you reach your car. Once you arrive at the car, take a glance at all of the curves of your BMW or MINI and if there aren’t any new damages to report, then you're ready to drive.