Frequently Asked Questions
What changes for DriveNow customers regarding SHARE NOW?
What do these changes mean?
Will the DriveNow Zone und car2go Home Area change?
How do I reserve a car2go car via the DriveNow app?
What happens to my DriveNow account?
When will the SHARE NOW App be available? (When will you unify the DriveNow app and car2go app?)
Contract & Payment
Waht do I need to register to DriveNow?
Can I use DriveNow abroad?
How can I cancel my contract with DriveNow?
How do I pay?
Will a certain sum be blocked on my credit card each time I use a car?
When do I start paying for my trip with DriveNow?
What requirements are needed to join DriveNow?
Why am I asked to pay using 3-D Secure?
How do payments with 3-D Secure work?
Do I have to use 3-D Secure for each payment I make?
What happens if I enter the wrong security code 3 times?
What happens if I take too long to enter the security code?
What happens if I have an old app version of DriveNow?
For how long can I pre-reserve a car?
How does the extended reservation work?
I've reserved a car, but it's not where I was told it would be. What should I do?
Can I open and drive the DriveNow car using another person's customer card?
How can I open and lock the car?
How do I start my rental?
What should I do if I've forgotten my PIN?
How do I end my rental?
Where can I end my rental?
Can I go to the Airport with DriveNow?
Can I drive in toll roads and highways?
How do I earn credit?
What can I use my credit for?
How can I use DriveNow for my business trips?
How can I reserve a car in business mode?
How can I get the electronic invoice for my business trips with DriveNow?
Still have a question? contact us
Contact our customer service at
+39 02 94 754 881
Or write to us at