carsharing_faq-milan

Frequently Asked Questions

  • Contract & Payment
    • To register at DriveNow, you need to be at least 21 years old and must have been in possession of a valid driving license for at least one year. You also need to have a valid credit or bank debit card to use as a means of payment.

    • If you choose to use online validation after registering with DriveNow, you will receive your DriveNow customer card by mail. You can, however, also collect your customer card from one of our registration locations found here

    • Yes, you can use our services in all DriveNow cities across Europe. Before you use DriveNow abroad, however, you need to enter a valid credit card number as a method of payment. The first time you use a DriveNow car in a different country, you need to accept the DriveNow terms and conditions applicable in that particular country. Local rates apply.

    • A contract may only be cancelled in writing by email, at least six weeks before the end of any one quarter. Before you cancel your contract, please bear in mind that it doesn't cost you anything to remain a customer. You can still stay as a customer, even if you don't plan to use DriveNow for a while. You don't pay anything if you don't use DriveNow.

    • Two days after your rental, we will send you an email with the corresponding invoice, which can be used for tax purposes. The amount due will be debited from your credit card. You can see a summary of the invoices corresponding to your recent journeys in the customer login area on the DriveNow website, under “Invoices“.

    • Yes, we block a certain sum on your credit card for security reasons. This is standard practice among car rental firms, hotels, etc. You will only be able to open a DriveNow car, for example, if we have been able to block this sum as security. If, despite the availability of sufficient funds, your credit card was refused by our system, please contact your bank or credit card firm.

    • You start paying for your trip when your rental begins, i.e. when you have successfully entered your PIN inside the car. If you have rented a car for immediate use (without pre-reserving via the app), your rental begins when you press "Start rental" on the in-car display.

    • To be able to register with DriveNow, you must be at least 21 years old, and have had a valid driving license for at least one year.

  • Using DriveNow
    • You can reserve your chosen DriveNow car for free for 15 minutes prior to your rental. Once these 15 minutes have expired, you are able to reserve the car (for a fee) for up to 8 hours.

    • You are allowed to reserve a DriveNow car for a maximum of 8 hours. A charge applies for extended reservations. To extend a reservation, simply click on the remaining reservation time in the app and select "Extend". Like the 15-minute reservation, the extended reservation can be cancelled at any time. The costs incurred up until this time will be invoiced to you via your private or business account. 

    • If this is the case, please contact our customer services. We will explain how you can reach your car, or book another car for you at no extra charge.

    • No, when you want to use a DriveNow car, you must use your own account. You are, therefore, not allowed to open the car using somebody else's customer card, because every card is linked to a specific DriveNow account. Any person who is not a DriveNow customer and who drives a DriveNow car without being authorised to do so can be held liable for theft.

    • DriveNow operates without keys. In other words, you don't need a car key to open the door. If you have pre-reserved a DriveNow car, you can unlock it simply with the app or your DriveNow customer card. (If you have rented a car for immediate use, you can only unlock it with your customer card.) Simply hold the card up to the reader in the windscreen. To lock the car again, you can either use the app or your customer card. 

    • If you've pre-reserved a DriveNow car, all you need to do when you get in the car is enter your PIN using the iDrive controller dial in the central console. Once you've entered your PIN, your rental has begun and you can switch the car on using the start/stop button.

    • You cannot begin a rental without your PIN. If you have forgotten your PIN, please contact our customer services. If we are able to confirm your identity over the phone, we will send you your PIN by SMS.

    • When you want to end your journey, switch off the engine and lock the car using the app or customer card (by holding your card against the reader in the windscreen). When the light on the reader lights up green, the rental has been successfully ended. If you want to take a short break during your journey, switch off the engine and select "Take a break" on the DriveNow screen.

    • You can end your rental in all public car parks within the business area, except in reserved residential parking zones, private car parks, multi-storey car parks, parking spaces with time restrictions (with parking disc) and parking zones with specific parking regulations, such as disabled spaces, no-parking zones or taxi parking spaces. You can also view the business area in the app or in your car's navigation system.

Still have a question? contact us

Contact our customer service at

+39 02 94 754 881

Or write to us at

servizioclienti@drive-now.it