Frequently Asked Questions
What is SHARE NOW?
What type of cars can I SHARE NOW?
I'm new here. How do I register for SHARE NOW? SHOW
I already use DriveNow. Do I need to register again for SHARE NOW?
How will the SHARE NOW app be different from DriveNow?
Contract & Payment
Waht do I need to register to DriveNow?
Can I use DriveNow abroad?
How can I cancel my contract with DriveNow?
How do I pay?
Will a certain sum be blocked on my credit card each time I use a car?
When do I start paying for my trip with DriveNow?
What requirements are needed to join DriveNow?
Why am I asked to pay using 3-D Secure?
How do payments with 3-D Secure work?
Do I have to use 3-D Secure for each payment I make?
What happens if I enter the wrong security code 3 times?
What happens if I take too long to enter the security code?
What happens if I have an old app version of DriveNow?
For how long can I pre-reserve a car?
How does the extended reservation work?
I've reserved a car, but it's not where I was told it would be. What should I do?
Can I open and drive the DriveNow car using another person's customer card?
How can I open and lock the car?
How do I start my rental?
What should I do if I've forgotten my PIN?
How do I end my rental?
Where can I end my rental?
Can I go to the Airport with DriveNow?
Can I drive in toll roads and highways?
How do I earn credit?
What can I use my credit for?
How can I use DriveNow for my business trips?
How can I reserve a car in business mode?
How can I get the electronic invoice for my business trips with DriveNow?
Still have a question? contact us
Contact our customer service at
+39 02 94 754 881
Or write to us at