To Our Customers,
It’s with a heavy heart that we must share that we will discontinue our service in London. The last day of DriveNow will be February 29, 2020.
This decision was not made lightly. We started in London in December 2014 with the vision to change urban mobility and offer a flexible and attractive mobility solution which is in combination with public transport an alternative to the private car. We want to extend our heartfelt thanks to CoMoUK, who played an instrumental role in supporting our launch in London.
Although more and more Londoners integrated our service in their daily mobility behaviour we have had to face the hard reality that we could still not convince enough people to do so. To make our car sharing service successful in a city strongly depends on the respective market circumstances.
The number of customers in London and their demand for our car sharing service was below our expectations and lower than in other SHARE NOW cities. Furthermore we had to face local factors, like high costs of operation and the different circumstances in the single boroughs.
We are saddened by this decision and deeply apologise for the inconvenience this will cause you when service ends. We especially want to thank you for using our service in the last years and your loyalty.
For any questions or concerns, please contact us at email@example.com.
Your SHARE NOW team (DriveNow UK)
What will happen to my DriveNow account?
We erase your personal data, as far as this is legally possible for us. Due to legal requirements, we are obliged to store some of your personal data until the expiry of the legal retention periods. After the legal retention period has expired, your data will be erased without undue delay. Your personal data will on no account be sold to third parties.
What happens if there is unused credit on my DriveNow account?
We encourage you to use up your credit as long as you still can. If you have any concerns, you can always reach out to our customer service to discuss your situation.
Can I use SHARE NOW in other cities?
It is unfortunately not possible for our customers with UK address to register for the SHARE NOW service in one of our operating countries at the moment. We apologise for the inconvenience that this may cause, while truly appreciating your loyalty to our product.