Frequently asked questions
Who is car2go?
Does my DriveNow membership change?
What changes for DriveNow members?
Will the DriveNow Zone & car2go Home Area change?
How do I reserve a car2go vehicle with the DriveNow app?
When will a SHARE NOW app be available?
Contract & Payment
When will my DriveNow account be ready?
Who can register as a DriveNow customer?
Is there a DriveNow customer card?
How do I pay?
What methods of payment does DriveNow accept?
When do I start paying for my journey with DriveNow?
Will a certain sum be blocked on my credit/debit card each time I use a car?
Can I use DriveNow abroad?
How can I cancel my contract with DriveNow?
Insurance & Damages
What type of insurance do I have with DriveNow?
Can I use my own car/rental car insurance when using DriveNow cars?
Can I reduce my excess for damages that I cause myself?
What do I need to do if I notice any damage on the car I have reserved?
I've had an accident or break down. What do I need to do?
What area does the DriveNow Zone cover?
For how long can I pre-reserve a car?
How does the extended reservation work?
I've reserved a car, but it's not where I was told it would be. What should I do?
How do I check the live time of my rental?
Can I open and drive the DriveNow car using another person's customer card or app?
How can I unlock and lock the car?
How do I start my rental?
What should I do if I've forgotten my PIN?
How can I contact a member of the DriveNow team during my journey?
How can I connect my smartphone with the car so that I can listen to music or make calls?
How can I fill up a DriveNow car?
Do I need to return the car refuelled/recharged?
Which cars can I drive if I've only got a driving licence for automatic cars?
Are there child seats in DriveNow cars?
Can my pet travel in a DriveNow car?
Do I need to return the DriveNow car to where I picked it up?
How do I end my rental?
Where can I end my rental in the DriveNow Zone?
Where can I park in the Westminster Zone
Is there anywhere I can't end my rental?
I'm inside the DriveNow Zone but can't end my rental. What should I do?
Can I drive a DriveNow car abroad?
Packages, Bonus minutes & Monetary Credit
How can I book an hourly or daily package?
How do I view the live time of my hourly or daily package?
What happens when I have used up my hour/mileage allowance in my hourly package?
How can I book a Savings Package?
How can I cancel a Savings Package?
What happens when I have used up all the time in my Savings Package?
Can I change the type of Savings Package I am using during the 30-day period?
Is parking included in the Packages?
Can I use packages, bonus minutes and monetary credit in every DriveNow country?
In which order are bonus minutes, monetary credit and Savings Packages used up?
What is the difference between bonus minutes and monetary credit?
Where can I check my bonus minutes and monetary credit balance?
What can I use my monetary credit and bonus minutes for?
Driving an electric car
How do I charge the BMW i3?
Do I have to charge the BMW i3?
Using DriveNow for Business
Does DriveNow offer special terms for businesses?
How can I use DriveNow for business trips?
Can I connect my account with a DriveNow corporate account?
What should I do if I've forgotten something in a DriveNow car?
What should I do if a previous driver has left something in the car?
If I lose my customer card, or it stops working, how can I get a new one?
What happens in the event of a traffic offence?
Is the Dart Charge (Dartford Crossing) included in the DriveNow rental cost?
Am I allowed to smoke in the car?
How is my personal data used?
Who should I contact if I've got a query about a parking ticket?
Couldn't find the answer you're looking for?
Our DriveNow service hotline
+44 207 018 8269
Or write us an email