DriveNow carsharing
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DriveNow Customer Center

Contact information and support

General inquiries


If you have questions to your account, registration, invoices or similar, please contact our Customer Center.
Our phones are open every day between 8AM and 8PM (kl. 08 - kl. 20)

DriveNow Customer Center

 

Do you need help with your current rental?


DriveNow Technical Support is open 24/7.
Get the support you need before, during and after your rental. Please call DriveNow Technical Support if you have an active rental in our system and need support. You can call directly from the DriveNow app or through the link below.

DriveNow Technical Support


NOTE! Only for inquiries about your active rental, reporting of damages, etc.

Other departments at DriveNow Denmark

Charges and Fees

If you have questions to a charge or a fee you have received, please contact DriveNow Claims Handling.

DriveNow Claims Handling
Tel. 72108372
Weekdays 9AM - 11PM (kl. 09 - 11)

 

Damages and Accidents

If you damage a car or in any other way have been involved in an accident, make sure to call our Customer Center 72108371 and describe the extent of the damages. Find the claims report in the glove box and share it with the other party. We will look into the case and contact you in order to determine liability, payment of deductible, etc.

DriveNow Claims Handling
Tel. 72108372
Weekdays 9AM - 11PM  ( kl . 09 - 11)
DriveNow_BMW_i3_App

DriveNow Zone

  • The Copenhagen DriveNow Zone stretches all over main Copenhagen, from Hellerup Station in the north to Copenhagen Airport in the south. It also includes satellite areas such as the hospitals in greater Copenhagen, Høje Taastrup Station, Dragør, or DTU. Please note, that the DriveNow Zone is subject to changes.


Blue line defines the border of the DriveNow Zone. This is where our available cars are parked and where you must park the car to end your rental.


Green areas mean that an additional fee will be added to your trip if you end your rental here. The fee applies to all pick-ups and drop-offs at Copenhagen Airport.
Note: You will not be charged for ending your rental in parking garages Lüders (Nordhavn) and Ejler Bille (Ørestad Syd).


Red areas are areas where you cannot end your rental.

 

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DriveNow at Copenhagen Airport

Our parking spaces are located at P7, just a few meters from Terminal 3. Use the parking card located in the armrest between the seats to gain access to the garage. A service fee of DKK40 applies when you start or end your trip at the airport.

 

DriveNow Car Sharing at Copenhagen Airport
Parking guidelines for Copenhagen

You do not pay for parking when you end your rental, but you have to pay attention to where you park. You can park the car at all public spaces with a time limit of at least two hours, where you would normally pay, but you cannot leave it on private parking spaces, car sharing spaces, and taxi spaces.

Read more about our parking guidelines