DriveNow FAQ

To drive the cars, you need to register on our registration pages, or drop by our office at Skøjtevej 26, 2770 Kastrup.

We need to ensure that you have a valid driver's licese as well as a valid credit card, before you can use the cars.

Enter your data, then download the app, where you upload images of your drivers' license. We confirm the images as quickly as possible, and off you go.

The DriveNow cars can be found all over the DriveNow Zone. Start and end your trip where it fits you. Just make sure that you park in accordance to our parking guidelines.

You find the cars when you open the app. The car closest to you will be displayed, and you can reserve it straight away.
We recommend that you reserve, since it will help you to get in the car quicker.

You park for free on two hour public parking spaces within the DriveNow Zone. Please note, that you cannot end your rental on a parking space with less than a two-hour limit.
You cannot park in carsharing spaces. You can also park on a number of private parking spaces.

Please see our parking guide or find the parking leaflet in the cars.

To park and keep the car- if you pick up kids, or do groceries, for example, select “Park and keep” in the app, when you have shut off the engine and left the car.
The cost depends on the minute rate, unless you park between 23.00 and 07.00, Sunday evening to Friday morning, where it is free.

If you park in a parking house behind a barrier, you are responsible for added parking costs.

You leave the car according to the parking regulations, and close it with the app. The app will inform you that the trip is finished, and you will get an invoice on your email.
The car will let you know if you park in a special area, where a fee will be added to the rental.

You can use both credit and debit cards to pay for your DriveNow trip, but we recommend credit cards. Read more below.

When you start a trip with DriveNow, an amount is reserved on your payment card. The reserved amount is our guarantee, that the card has funds to cover the trip cost.

Using a credit card

When you use a credit card as payment method, you will typically experience that the total amount for your trip is charged 1-2 days after your rental. In the time between the end of your rental and until the amount is charged to your bank account, the bank has provided credit for your trip.

Using a debit card

A debit card only allows payment up to the amount available in the associated account. This is the bank's guarantee against overdraft. To verify that funds are available, an amount will be reserved on your debit card. The amount will be released no later than 30 days after your rental, but you will not have access to the amount in the meantime.

We recommend that you use a VISA/Dankort or a credit card to your DriveNow account. We do accept debit cards as well. Please note that the above text is a simplified explanation of the difference between debit and credit cards.

You pay when you have entered your pin code in the car, and have pressed ”OK”. You don’t pay for your reservation (unless it is more than 20 minutes, and you have prolonged the reservation), or for the time it takes to e.g. load goods into the trunk. 
You pay until you have swiped "Lock car" in the app, and the app has informed you that the rental is over.
 

The price per minute includes

• Electricity / Fuel
• Insurance
• Parking

Bonus minutes are free driving minutes. As a standard, you get 30 bonus minutes when you sign up. You can earn more bonus minutes if you charge the car when the battery is close to being drained or if you refuel the car when the tank is low.

Charging:

• + 5 bonus minutes if the battery level is below 50%
• + 10 bonus minutes if it is below 30%
• + 20 bonus minutes, if it is below 15%
   

To see the battery status on the screen behind the steering wheel, press the button on the lever.

Refuelling:

• + 20 bonus minutes if the tank is below 25% and you end your trip with more than 90% fuel left in the tank. 

In our fleet, we have electric cars as well as fuel cars. The BMW i3 is an electric car and is a bit different compared to a traditional fuel car. The few things that differ are:

• The gear lever is located behind the steering wheel in the right side
• It accelerates faster than most other cars
• It brakes by itself when you lift the foot from the gas pedal. This generates power and helps you to get more mileage from the battery. Therefore, the normal brake pedal can be a bit more forceful than in other cars. You operate the car's system with the wheel between the front seats. Turn, press and tilt it.

The handle for the rear doors is located next to the headrest in the cars, on the front edge of the rear door.

If the car is charging when you arrive, open the car with the app, remove the cable from the car, and then remove it from the charging station.

Charging:

• Charge the car by connecting the car to a charging station with the cable in the trunk.
• Open the trunk, and take out the cable.
• Open the charging port on the car with a push, and insert the blue end of the cable.
• Hold the icon of the other end on top of the charging station.
• The port opens in the charging station, and you can insert the red end. If the charging port on the car blinks blue, the car charges.
   

Tip! You will get bonus minutes of the battery level is below 50%

Refuelling:

You must refuel the BMW 1-Series and the MINI Cooper with PETROL. You will need to use the fuel card in the in the armrest. You can pay by the stand or inside the store. Find the PIN for payment in the app. You will only be able to end your rental if the fuel card is placed correctly in the armrest.

When you reserve a car the app offers an overview of damages. It is your task to investigate if the car has more damages than the app displays, to ensure that you are not blamed for other users' damages. We recommend that you always take a walk around the car to see any significant damages before you get in.

If the car has more damages than the app displays, call customer service for free at +45 7210 8371 to report them.

You are obliged to call Customer Service at 8025 3222 to describe the damage and how it happened – for example if another car or bicycle hit you.

If you have questions to an ongoing case, feel free to contact DriveNow Claims Handling.