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DriveNow FAQ
Registration
How do I register for DriveNow?
I'd like to use DriveNow for business
First trip
How do I find, reserve or unlock a DriveNow car?
How do I start my rental?
How do I end my rental?
Where can I park and leave the car?
I need to make a stop during my trip - what do I do?
DriveNow Zone
Where are the cars located?
What do the colors on the map mean?
Payment and Products
Which payment cards can I use?
When does payment start and stop? When do I pay for my trip?
What's included in the price I pay to rent the car?
What are 'credit' and 'bonus minutes'?
In what order are credit and minutes used?
What products and packages do you offer?
What is Drive'n Save?
Our cars
Which cars are in your fleet?
What's the main differences between the electric BMW i3 and the petrol cars?
How do I remove the charging cable from the i3's charging port?
How do I charge the BMW i3?
How do I refuel the petrol cars?
Damages
Important to know about damages
What should I do if I damage the car?
How am I insured?
SCA and 3D Secure
Why am I asked to pay using SCA?
How do payments with SCA work?
Will I be prompted with SCA for each payment I make?
What happens if I enter the wrong security code 3 times?
What happens if I take too long to enter the security code?
What happens if I have an old app version of DriveNow?
SHARE NOW FAQ
What changes for DriveNow customers regarding SHARE NOW?
What do these changes mean?
Will the DriveNow Zone and car2go Home Area change?
What happens to my DriveNow account?
When will the SHARE NOW App be available?
Can we help?
Contact our Customer Centre
Call
+45 7210 8371
Write
kundecenter@drive-now.dk
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