Learn everything about the DriveNow PIN
When you register for DriveNow you will be asked to create a PIN number. Remember this PIN, it will be needed for every trip with DriveNow. The PIN is a four digit number which needs to be added inside the car screen or in the app, before you can start the engine. The PIN is a security measure, just in case someone tries to use your account.
From now on you can enter your DriveNow PIN directly in the app. And it gets even better: Save the PIN with Touch ID/Face ID or Fingerprint to make your future trips even more
Have you forgotten your PIN?
No worries, our customer service is available 24/7 and they will be able to help you reset your PIN within a few minutes. Call our customer service
+49 89 20180280 Please have your security question and your driver's license ready.
Customer service will send you a your PIN number with a text message where you will be able to use the new PIN immediately.