(Company number: 0652.616.295)
1. Subject Matter These General Terms and Conditions shall apply to all rentals commencing in Belgium of vehicles provided by DriveNow Belgium SPRL (hereinafter referred to as “DriveNow”) to any Authorised Driver as hereinafter defined. By clicking to accept these Terms on the DriveNow Website, the Applicant agrees to these General Terms and Conditions and the related documents referred to herein.
Applicant: A person who wishes to be accepted by DriveNow as an Authorised Driver
Authorised Driver: A person eligible to make reservations and use a Vehicle under these Terms as defined by Clause 3
BMW iDrive: A control unit in the centre console of each Vehicle used to access and navigate the DriveNow Screen
DriveNow zone: The area shown on the DriveNow Screen (and on the DriveNow Website) to which Vehicles must be returned in accordance with and subject to Clause 13
DriveNow: DriveNow Belgium SPRL (Company Registration number 0652.616.295)
DriveNow App: An application designed by DriveNow which can be downloaded onto a smartphone to use many DriveNow features.
DriveNow ID: Used in combination with the DriveNow App to gain entry to Vehicles
DriveNow Screen: A screen located with Vehicles allowing Authorised Drivers to access and input necessary information in relation to the use of the Vehicle
DriveNow Service Centre: A 24-hour service centre which may be contacted via the DriveNow App, by email or by telephone
DriveNow Website: be.drive-now.com PIN Personal Identification Number supplied by DriveNow to the Authorised Driver
PIN: Personal Identification Number to be chosen by the Authorised Driver during registration
Rental Period: The period beginning with the confirmation of the booking in accordance with Clause 6.3, and ending with the proper return of the Vehicle in accordance with Clause 13 (subject to Clause 12.2)
Reserved Vehicle: A Vehicle reserved by an Authorised Driver in accordance with Clause 6.2
Vehicle: A vehicle provided by DriveNow for the use of Authorised Drivers in accordance with these Terms
2.1 Unless otherwise agreed, when an individual rental contract is concluded the charges stated in the current price list at that time will apply. The current DriveNow pricelist is available on the DriveNow website.
2.2 The Applicant will pay a one-off registration fee once they are designated by DriveNow as an Authorised Driver, this fee will be charged as shown on the DriveNow website (unless there is no registration fee during the time of registration).
2.3 The Applicant’s acceptance of these General Terms and Conditions (by clicking online) does not mean that DriveNow will designate the Applicant an Authorised Driver or provide the Applicant with a DriveNow ID. The Applicant will only be designated an Authorised Driver and provided with a DriveNow ID when DriveNow confirms that the Applicant’s registration has been accepted.
2.4 The Applicant may only register with DriveNow to become an Authorised Driver if the Applicant: (a) holds a current full and valid driving licence which is valid for the use of motor vehicles in Belgium and which has been held for a minimum of 24 months without interruption; (b) has not been convicted of any drink or drug driving offence at any time during the last 5 years; (c) has not been convicted of driving without insurance at any time during the last 5 years; (d) has had no more than 3 driving accidents (whether caused by the Applicant’s fault or the fault of another person) during the last 5 years; (e) has the financial means to pay the charges due under these General Terms and Conditions when due. (f) has no physical disability or sickness reducing the ability to drive and has not been declared unable to drive a Vehicle mentally or physically; (g) is not using medicines on a permanent basis reducing the ability to drive.
2.5 The Authorised Driver must immediately notify DriveNow in writing if they no longer fulfil the requirements set out in Clause 2.4.
3. Eligibility to Make Reservations and to Use Vehicles, Driving Licence
3.1 Only an Authorised Driver is eligible to make a reservation and to use Vehicles. For the purposes of these Terms an “Authorised Driver” means a natural person, who is in possession of a DriveNow Customer ID which has been issued to him by DriveNow for the purposes of gaining access including the provision of a unique membership number to be used in association with a dedicated application provided by DriveNow and installed on a mobile device in the possession of the Authorised Driver (“the DriveNow ID”).
3.2 By completing the DriveNow registration process either on the DriveNow Website or in the DriveNow App, the Authorised Driver grants permission for DriveNow (or its authorised service providers) to contact: (a) insurance companies; (b) credit reference agencies; and (c) other intermediaries offering identity verification services to DriveNow, to request identity verification and driver licence information regarding the Authorised Driver. To complete the registration with DriveNow, Applicants are asked to upload documents via the DriveNow App for identification purposes. DriveNow holds the right to ask Applicants to verify the uploaded documents at one of DriveNow registration stations listed on the DriveNow Websiteor via email.
4. Procedure for Gaining Access
4.1 Before starting any journey, the Authorised Driver shall use the DriveNow ID in accordance with the instructions provided by DriveNow. The Authorised Driver shall not allow any other persons to drive the Vehicle.
4.2 The Authorised Driver must immediately report to DriveNow any revocation, withdrawal or restriction or suspension of his driving licence; any disqualification from driving or any other circumstances which prevent or restrict his lawful use of the Vehicle. The Authorised Driver’s right to use Vehicles under the Framework Agreement with DriveNow shall immediately cease in the event that his driving licence is revoked or withdrawn or suspended or restricted or the Authorised Driver is disqualified from holding or obtaining a driving licence. In the event of any contravention of this part of these Terms the Authorised Driver shall become liable to pay a charge per journey stated on the current price list. This shall be without prejudice to the right to claim further damages.
5. Electronic Car Keys
5.1 Every Authorised Driver shall in addition to the DriveNow ID select a personal identification number (“PIN”), which together with the DriveNow ID shall operate as an electronic car key for starting the Vehicle. The DriveNow ID and the PIN are personal to the Authorised Driver and may not be passed on to anyone else. Any loss, damage to or destruction of the DriveNow ID must be immediately reported to DriveNow by writing. In the event of the loss or unauthorised use of the DriveNow ID or PIN the Authorised Driver’s right to use any Vehicles shall immediately cease. In the event that the DriveNow ID or PIN has to be reissued to the Authorised Driver a charge in accordance with the applicable current price list shall be levied. The Authorised Driver warrants that the written notification of the PIN provided by DriveNow shall be memorised and destroyed after receipt and that under no circumstances will he allow the PIN or any record of such PIN to be kept in the vicinity of the DriveNow ID. The Authorised Driver shall not allow the PIN to be visible or accessible in any unattended Vehicle or note the PIN on his driving licence or any other document associated with his use of the Vehicle. The Authorised Driver shall immediately report to DriveNow any event whereby he has lost or parted with possession of the DriveNow ID or the PIN or other circumstances whereby the confidentiality of the PIN has been in any manner compromised. In the event of any breach of this part of these Terms the Authorised Driver shall be responsible for and shall indemnify DriveNow against all losses, including consequential losses, fines and/or penalties which DriveNow might suffer or incur arising from the theft, loss, use or damage of the Vehicle arising from such breach. The Authorised Driver is eligible to open the Vehicle via the app when the Vehicle is successfully reserved beforehand. Good network coverage is required for this feature. Due to areas with low/no network coverage the Authorised Driver is required to have the DriveNow ID present at all times.
5.2 The Authorised Driver can apply to have the PIN blocked by notifying DriveNow by e-mail or by telephone to any of the following contact details:
Address: DriveNow Belgium sprl Buro & Design Center, Esplanade 1 box 57, 1020 Brussels
Email: email@example.com Phone: 0800 60163 In the event that DriveNow receives the notice outside of its normal business hours (which are Mondays to Fridays from 9am to 6pm, except for statutory public holidays) such notification would not be acted upon until after the commencement of the next working day following such receipt.
6. Reservations – The Formation of Individual Agreements
6.1 Authorised Drivers are entitled to rent DriveNow vehicles without a prior reservation provided that the display on the Vehicle’s DriveNow ID reader mounted on its windscreen is illuminated and shows or flashes green.
6.2 Alternatively, the Authorised Driver may subject to availability reserve a Vehicle (“the Reserved Vehicle”) by contacting DriveNow’s Service Centre either by means of an online or telephone communication. If the Authorised Driver does not use the Reserved Vehicle within 15 minutes following confirmation of the reservation the Reserved Vehicle shall be released again for use by other customers. It is possible to reserve a Reserved Vehicle for longer than 15 minutes in return for a charge in accordance with the price list applicable at the time the reservation is made. DriveNow is entitled to refuse any reservation request if it considers there are insufficient DriveNow Vehicles available for fulfilling other reservation requests. The Authorised Driver can cancel any reservation free of charge or change the reservation for another Vehicle at any time within the initial 15 minutes reservation period. A maximum of two consecutive reservations free of charge may be made without a vehicle being rented with payment. For the third reservation, the User undertakes to rent the vehicle with payment. If this reservation is completed without the vehicle then being rented, the User account shall then be disabled. DriveNow shall be entitled to re-enable the User account if once it has been clarified whether the User account has been misused. In the event of doubt, the User account shall remain disabled. In order to reactivate the account, the Authorised Driver should contact the DriveNow Service Center.
6.3 The User and DriveNow shall conclude an individual rental contract for every use of a vehicle. For this purpose, the User must enter his PIN on the screen in the vehicle or in the app or legitimise himself using another authentication facility provided by DriveNow. After legitimation, the User must click on the "Start rental" button or an equivalent button on the vehicle's screen. When the PIN is entered using the app, the “Start rental” button may be replaced by the last number of the PIN or the touch / face ID function. The Rental Period in respect of any individual minute-based rental agreement shall not exceed 24 hours. DriveNow has the right to cease immediately the individual rental agreement and the use of the Vehicle, whenever it exceeds 24 hours.
7. Checking the Vehicle before Starting a Journey
7.1 Before commencing any journey the Authorised Driver shall thoroughly check that the vehicle is clean and free from any defect or damage, which is not identified in the damage menu of the DriveNow Display Screen or in the DriveNow App during the reservation process. The Authorised Driver must report -before starting the engine- to DriveNow any defects and damage which are apparent to the Authorised Driver and are not identified in the damage menu of DriveNow Display Screen or in the DriveNow App during the reservation process by calling the DriveNow Service Centre using a telephone or the DriveNow App. The Service Centre will inform the Authorised Driver whether or not the journey may be commenced notwithstanding the reported damage. All defect or damage appearing and reported after starting the engine of the Vehicle will be attributed to the Authorised Driver, who neglected to report it on time.
7.2 No contracts for the repair or the towing of the Vehicle shall be entered into without the prior consent of DriveNow.
7.3 When the damage menu is engaged and displayed on the DriveNow Screen a warning shall appear drawing the Authorised Driver’s attention to the importance of checking the Vehicle for new damage and entering details of any such damage on the damage menu of the DriveNow Screen. If the Authorised Driver does not report any new damage by telephone or via the DriveNow App before starting the engine the Vehicle shall be deemed to be in visually and mechanically sound condition, and to be free from defect or damage.
8. Care of the Vehicle
8.1 The Authorised Driver must at all times exercise reasonable care and skill in his use of the Vehicle and operate the Vehicle in accordance with the operating manual, the driver’s handbook, the vehicle documentation and the manufacturer’s specifications. Before commencing any journey, the Authorised Driver must first satisfy himself that the Vehicle is roadworthy and shall pay particular regard to the state and condition of the tyres by conducting an inspection of the same. Whenever parking the Vehicle the Authorised Driver must secure it against the risk of theft and ensure before leaving the Vehicle that all the windows, doors and any sunroof or collapsible roof and fuel caps are locked and secured. The Authorised Driver shall comply with Road Traffic Act 13/3/1968 and Highway Code 1/12/1975 and all applicable statutory rules and regulations relating to the use of vehicles on public roads. The Authorised Driver shall use the Vehicle reasonably, considerately, responsibly and with courtesy shown to pedestrians and other road users. The Authorised Driver shall drive in a safe and fuel-efficient manner, in the interests of the general public and the environment.
8.2 The Authorised Driver shall not under any circumstances use the Vehicle: (a) for motor sport; speed trials or racing of any kind, (b) for vehicle tests, driver training or off-road driving, (c) for carrying passengers for reward or as a taxi or otherwise driving people for commercial purposes, (d) for renting out to any sub lessees, (e) for committing criminal or immoral acts, (f) for carrying dangerous, flammable, toxic or other hazardous substances, (g) for transporting objects, which due to their form, size or weight might impair safe driving or may cause damage to any part of the Vehicle or any other property, (h) for towing trailers, vehicles or other objects, (i) for transporting animals unless they are in a closed cage which is safely and lawfully stored in the boot of the Vehicle.
8.3 The Authorised Driver must not: (a)drive or otherwise take the Vehicle or allow the same to be taken outside Belgium, exceptions are commercial partner packages to be purchased before the rental, (b) drive the Vehicle under the influence of any alcohol, drugs or medications, (c) allow infants and small children to be carried without complying with all applicable laws and using such baby car cot, child car seat, or booster seat as might be required for the safety of such child and in compliance with all of the manufacturer‘s instructions and advice for the fitting and dismantling of such child restraint systems, (d) soil or damage or deface the Vehicle or leave rubbish or debris of any kind in the Vehicle, (e) smoke or allow passengers to smoke in the Vehicle, (f) remove any items or equipment attached to the Vehicle other than the personal property of the Authorised Driver or his passengers or dismantle or tamper with the Vehicle, (g) overload the Vehicle or carry more passengers than the Vehicle is designed to carry, (h) use the fuel card/re-charging card to refuel/recharge any other vehicle, (i) use the vehicle to carry any object which is: (aa) likely to cause injury or offence to the Authorised Driver, a passenger of any other person, (bb) likely to cause damage to the Vehicle or any other property, (cc) likely to adversely affect the safe operation or roadworthiness of the Vehicle, (dd) prohibited by law, (j) dismantle and/or tamper with the Vehicle in any way (or attempt to do so); (k) carry out or allow to be carried out any repairs or modifications to the Vehicle; (L) enter an underground garage other than the partner garages in Brussels and Zaventem and any other underground parking garages
8.4 The Authorised Driver shall ensure any passenger whom he carries in the Vehicle complies with the obligations set out in this part of these Terms. In the event of any breach of this part of these Terms DriveNow shall be entitled to terminate the rental agreement and the Framework Agreement without notice to the Authorised Driver and/or to rescind the rental agreement and the Framework Agreement in either case without DriveNow incurring any liability for such termination or rescission. Any such termination or rescission shall be without prejudice to any claim for damages or other rights of action which would be available to DriveNow.
8.5 DriveNow shall be entitled to make contact with the Authorised Driver by phone if the Service Centre become concerned that there are any problems with the rental or usage process (e.g. the Authorised driver opens the vehicle but does not begin the rental within 20 minutes of gaining access to the Vehicle or if the Vehicle is not properly locked and secured following confirmation that the booking period has ended).
9. Fuelling and Fuel Card
9.1 If, during the journey or at the end of your journey, the fuel level/charge capacity falls to below 25% of the total capacity and the range is less than 15 km, the Authorised Driver must re-fuel/ re-charge the Vehicle. The Authorised driver should: (a) Use the fuel card/recharging card located within the Vehicle (using the PIN which may be accessed on the DriveNow Screen or the DriveNow App) if the petrol station/re-charging station is a partner station (a list of partner stations can be found on the DriveNow Screen and DriveNow Website), or (b) At all other petrol stations/re-charging stations, pay the cost of the fuel/recharging. DriveNow shall reimburse the Authorised Driver in full on presentation of the receipt for the purchase.
9.2 The Authorised Driver undertakes to use the fuel card/re-charging card and re-charging cable respectively solely for re-fuelling/re-charging the Vehicle. The Authorised Driver shall be liable to pay a charge for every breach of this clause as stated on the current price list. This shall be without prejudice to the right to claim further damages and/or additional costs.
10. DriveNow‘s Liability
10.1 Nothing in these Terms shall exclude or restrict the liability of DriveNow for: (a) death or personal injury caused by its negligence; or (b) fraud;
10.2 DriveNow is only liable to the Authorised Driver for losses sustained as a direct result of its breach of these Terms and which are reasonable foreseeable at the start of the contract.
10.3 DriveNow is not liable for business losses the Authorised Driver may incur, including but not limited to lost profits.
10.4 DriveNow is not liable for coincidences and for any failure which arises for reasons beyond its control. 10.5 DriveNow is not liable for any loss of properties of the Authorised Driver left in the car.
11. The Authorised Driver’s Liability, Insurance Protection and the Authorised Driver’s Excess
11.1 All Vehicles are covered by third-party liability insurance and comprehensive vehicle damage insurance.
11.2 The Authorised Driver will be covered by DriveNow’s insurance for up to EUR 100,000,000 in respect of third party property damage and for all third party bodily injury in respect of their use of a Vehicle but only if the Authorised Driver complies with their obligations set out in these Terms.
11.3 If the Authorised Driver complies with their obligations set out in these Terms, the Authorised Driver will be covered by DriveNow’s insurance if they damage a Vehicle, its accessories or any part thereof.
11.4 In respect of any claim made against DriveNow’s insurance (whether by the Authorised Driver or otherwise) arising from the Authorised Driver’s use of a Vehicle, the Authorised Driver must pay the policy excess which is stated in the current price list.
11.5 The Authorised Driver may reduce the excess payable (as referred to in Clause 11.4) by purchasing a protection package at the point of commencing the rental period via the DriveNow Screen or the DriveNow App. The cost of the protection package can be found on the current price list.
11.6 Subject to the above, the Authorised Driver is liable for any loss of or damage caused to the Vehicle, any accessories or individual car parts, and any related ancillary expenses (including, but not limited to, the cost of assessors, towing costs, depreciation, loss of no-claims bonus, and loss of rental income).
11.7 The Authorised Driver is liable to pay any penalties imposed in respect of parking or driving offences (including those relating to clamping/towing charges, storage charges etc.) arising from their use of the Vehicle. In the event that DriveNow processes notices of any fixed penalty offences, DriveNow will charge the Authorised Driver a processing fee for each processed notice. The processing fee is set out in the current price list.
11.8 The Authorised Driver is not covered by DriveNow’s insurance for any travel costs which DriveNow might incur when a Vehicle is transported back to the DriveNow zone in the event of an accident which occurs outside of the DriveNow zone (regardless of whether or not the Authorised Driver is at fault for the same).
12. Duties in the event of Accidents, Damage, Defects, or Thefts
12.1 In the event of an accident involving the Vehicle, or if any damage or injury is caused to any person or property arising from the use of the Vehicle, the Authorised Driver must: (a) If applicable, stop driving the Vehicle as soon as it is safe to do so; (b) Forthwith contact DriveNow Customer Service by telephone: (i) To notify DriveNow of the accident/damage/injury; (ii) For instructions as to who to contact in respect of any claim against DriveNow; (iii) And co-operate fully by providing all necessary information requested by DriveNow; (c) Report and / or inform the police (about) the accident/damage/injury, irrespective of whether it was the fault of the Authorised Driver; (d) Stay at the scene of the accident/damage/injury, unless required to leave by law, until: (i) The police have been informed; (ii) Any necessary steps have been taken to secure evidence and minimise damage, in consultation with DriveNow; and (iii) The Vehicle has been taken away by a vehicle recovery company or, in consultation with DriveNow, safely parked or driven away by the Authorised Driver; (e) Not make any admissions of liability to any other party involved; (f) Obtain the names, addresses and other contact details from all persons involved, including any witnesses; (g) Complete and return by post or email within 7 days of the accident the damage/accident report form available in the Vehicle.
12.2 In the event of an accident, the rental agreement shall not terminate until the Vehicle has been properly returned in accordance with Clause 13. However, if the Vehicle is no longer operational or roadworthy because of an accident, the rental agreement shall terminate by agreement with DriveNow upon the Vehicle being handed over to the vehicle recovery company.
12.3 In the event of DriveNow’s insurance company not settling (or in any way dealing with) any claim as a result of the Authorised Driver not returning the damage report form in accordance with Clause 12.1(g), the Authorised Driver will be liable for any and all costs incurred by DriveNow as a result of the accident.
12.4 Except where the Authorised Driver is covered by DriveNow’s insurance under Clause 11, the Authorised Driver is liable to pay to DriveNow the following charges (in accordance, where relevant, with the current price list) arising from any accident or incident for which they are at fault: (a) Any loss of or damage to the Vehicle, its accessories or any other property. (b) Any loss of income incurred by DriveNow due its inability to rent the Vehicle. This loss will be calculated by reference to the published hourly or daily rate for the Vehicle, subject to a maximum period of 30 days. (c) Any damage to infrastructural items such as f.i. crash barriers, traffic lights, traffic signs etc, charged by the authorities (d) Any and all penalty charges arising from the use of the Vehicle, including (but not limited to) parking offence charges, road traffic offences, clamping/towing charges and storage charges. (e) VAT and any other relevant taxes on the aforementioned items. (f) Interest on the said charges, payable at the legal rate plus 4% per year.
12.5 DriveNow shall have the exclusive right to select the repair garage.
12.6 Any compensation payments received by the Authorised Driver (except in respect of any personal losses sustained by the Authorised Driver) must be paid to DriveNow immediately upon receipt.
13. End of the Individual Rental Agreement and Return of the Vehicle
13.1 The individual rental agreement shall cease automatically when the Authorised Driver: (a) Properly returns the vehicle: (i) to any lawful parking space in a public area within the DriveNow zone regardless of whether the said parking space is subject to a parking charge (the boundaries of the DriveNow zone may be found on the DriveNow Screen, the DriveNow App or on the DriveNow website www.be.drive-now.com; or (ii) to any private premises which are expressly designated as DriveNow parking spaces; (b) Holds the DriveNow ID or other electronic access medium over the DriveNow reader or locks the vehilce with the DriveNow app, causing the light to turn from red to green; and (c) Ensures that the Vehicle is parked such that it can be accessed at any time by other DriveNow customers.
13.2 The Authorised Driver may park the Vehicle in areas where the right to park is restricted in terms of day or time (e.g. no-stopping signs with additional signs such as “07:00 - 17:00” or „Mondays 06:00 until 12:00“), or where a prospective parking ban is to come into force, only if the parking restriction does not take effect until 48 hours after parking the vehicle. The Authorised Driver shall be liable for any parking charges, fines or other costs incurred in the event of a breach of this clause. The Authorised Driver shall also pay the charges in accordance with the current price list if the Vehicle must be re-parked by DriveNow, or if a third party is contracted to tow away the Vehicle.
13.3 If termination of the rental fails because no mobile telephone connection is possible the Authorised Driver must re-park the Vehicle and try again to terminate the rental. If the Authorised Driver leaves the Vehicle without having properly terminated the rental, the rental agreement shall continue to run and the usage fee shall continue to be charged. If termination of the rental fails for technical reasons, the Authorised Driver must immediately report this to the DriveNow Service Centre in order to agree on how to proceed. If the Authorised Driver is not responsible for the inability to terminate the rental, any additional rental costs incurred shall be reimbursed.
13.4 When the rental is terminated the Vehicle must still have a remaining range of at least 15 Kilometres. The remaining range can be ascertained via the car’s instruments. In the event of any breach of this obligation by the Authorised Driver, the Authorised Driver shall pay any additional costs (including any repair costs) incurred for taking the Vehicle to be re-fuelled or re-charged.
13.5 A Vehicle is only properly returned (or properly parked) if: (a) The interior of the Vehicle is left in a clean condition. In the event that the Vehicle is returned in an unclean condition (including rubbish or other debris remaining in the Vehicle) the Authorised Driver will be liable for the costs of cleaning the Vehicle in accordance with the price list applicable at the time of the rental unless: (i) The Authorised Driver proves that DriveNow incurred a lesser cost than that shown in the price list – in which event the Authorised Driver shall pay the lesser cost; or (ii) DriveNow proves that it incurred a greater cost than that shown in the price list – in which event the Authorised Driver shall pay the greater cost. (b) The Vehicle must be properly secured against theft (including the application of any handbrake or parking brake) and locked using the electronic access medium on the DriveNow reader in the Vehicle’s windscreen or the DriveNow App. In particular the doors, windows and sunroof must be closed and locked, the steering-column lock must be set and the lights switched off or left in automatic mode. If the Vehicle is a convertible, the roof must be fully closed and secured. (c) The Vehicle must be returned with all of the documentation provided. (d) All of the equipment and accessories supplied with the Vehicle must remain in the Vehicle.
13.6 In the event of a dispute between DriveNow and the Authorised Driver relating to the condition of the Vehicle including any existing damage, defects and the assessment thereof, DriveNow shall instruct an independent firm of assessors to determine the condition of the vehicle and any loss in value. The assessment shall be binding on both parties to the agreement as an adjudicator’s award. The parties shall bear the costs of the said assessment in the proportion determined by the assessors. DriveNow remains the right of action in the courts of Belgium.
14. Charges, Payment Terms
14.1 DriveNow shall invoice the Authorised Driver for the use of the Vehicle in accordance with the price list as applicable from time to time for individual rentals and notified to the Authorised Driver. The current price list can be found at www. be.drive-now.com. DriveNow shall be entitled to change the price list for future rentals at any time. The rental price inclusive of VAT shall be due for payment at the end of the agreed rental term. The invoice shall be sent automatically by e-mail to the Authorised Driver no later than 10 days following end of the individual rental agreement.
14.2 DriveNow will provide an invoice to the Authorised Driver by email (to the email address provided by the Authorised Driver). Alternatively, DriveNow will provide (by email) a link allowing the Authorised Driver to access the invoice. The Authorised Driver must immediately notify DriveNow if an invoice is not received, or if the same cannot be accessed.
14.3 The User undertakes to pay a security deposit of a maximum of EUR 25.00 at the start of the rental period to fulfil his duties. DriveNow shall not be obliged to keep this security deposit separate from the User’s other assets. No interest shall be payable on the security deposit. DriveNow shall arrange the return of the deposit immediately after the termination of the rental. The return of the deposit may take up to one month. This depends on the financial institution involved. DriveNow has no influence on this. Instead of debiting the User's credit card, DriveNow may have the amount of the security deposit reserved on the credit card.
14.4 The Authorised Driver shall be liable for any processing/administrative costs arising from any late payment, without prejudice to the right to claim any further damages due to late performance.
14.5 The Authorised Driver authorises DriveNow to charge the payment account (personalised credit card or prepaid credit card) stated at the time of the first rental for all later rentals as well as any other charges which the Authorised Driver owes under or in connection with the rental (such as, for example, the registration fee, flat-rate charges for expenses in the case of any violation of any traffic regulations, toll offences, contractual penalties, etc.). The credit card or prepaid credit card needs to carry the name of the authorised driver in order to be accepted. unless the Authorised Driver has permission to use a third-party credit card. 14.6 The Authorised Driver’s business rentals can be covered by a prepaid credit for companies that is installed on the corporate account of said company. The prepaid credit for company will pay for rental minute for driving, rental minutes for parking, extended reservation, hourly packages, collision damage waiver, additional fees for special destinations. This excludes savings packages, experience packages, fees for traffic offenses and other fees.
15. Electric Vehicles
15.1 For those Vehicles which are electrically powered, a re-charging cable is stored in the Vehicle’s boot. Before commencing their journey, the Authorised Driver must ensure that the re-charging cable is present. In the event that the re-charging cable is missing, the Authorised Driver must report this immediately to the DriveNow Service Centre as new damage using the installed telephone function (see Clause 7).
15.2 In the event of an accident, the Authorised Driver must advise any attending emergency services that the Vehicle is an electric vehicle.
15.3 Electric Vehicles do not produce any engine or other operating noise. The Authorised Driver must therefore be particularly aware of pedestrians and other road users who may be unaware of the presence of the Vehicle.
16. The Deployment of Technicians
If, due to the improper operation of the Vehicle (or any component thereof) by the Authorised Driver, DriveNow causes the deployment and/or attendance of a technician, the Authorised Driver shall pay to DriveNow the cost of the same in accordance with the specified price list as shown on the DriveNow website, unless: (a) The Authorised Driver proves that DriveNow incurred a lesser cost than that shown in the current price list – in which event the Authorised Driver shall pay the lesser cost; or (b) DriveNow proves that it incurred a greater cost than that shown in the current price list – in which event the Authorised Driver shall pay the greater cost. The limitation of the Authorised Driver’s liability to the amount of the excess in Clause 11 shall not apply in the event of any operating error by the Authorised Driver.
17.1. The Authorised Driver shall have a right to compensation only if their counterclaims have become final and absolute or are undisputed by DriveNow or have been expressly acknowledged by DriveNow. Furthermore, the Authorised Driver has a right of retention only if and to the extent that any counterclaim is based on the same contractual relationship.
17.2. If the Authorised Driver is in arrears with any payment obligations owed to DriveNow, all existing debts shall become due immediately.
18. Amendments to these General Terms and Conditions and/or Price List
DriveNow shall be entitled to unilaterally change the General Terms and Conditions and the Price List for future individual rental agreements at any time. The changes will be announced on the DriveNow website, in a newsletter, by e-mail or in any other way.
19. Term of the Framework Agreement
The Framework Agreement between the Authorised Driver and DriveNow shall continue for an indefinite period of time and can be terminated by either party giving not less than 6 weeks’ notice in writing. The right of the contracting parties to dissolve the Framework Agreement, by reason of a breach of contractual obligations or to terminate the Framework Agreement otherwise in accordance with the Terms, shall remain unaffected. The DriveNow ID and the use of the DriveNow App shall be blocked upon termination of the agreement. In the event of any breach of contract by the Authorised Driver DriveNow can immediately temporarily suspend the Authorised Driver from using the Vehicles and block the DriveNow ID and the use of the DriveNow App. The Authorised Driver shall be notified of the suspension without undue delay.
20. Authorised Driver’s Duty to Provide Information
20.1 The Authorised Driver must immediately notify DriveNow of any: (a) Change of address, including post box email address, contact telephone number; (b) Change of payment details (credit card or prepaid card); (c) Restriction or suspension of his entitlement to drive a motor vehicle; (d) Change of identification document (e.g. new ID card or passport).
20.2 The Authorised Driver must ensure that they keep their personal details up to date on the DriveNow Website. These details include the Authorised Driver’s: (a) Full name; (b) Date of birth; (c) Permanent address, including post box (d) Email address; (e) Contact telephone number (including a mobile telephone number); (f) Credit Cards or Prepaid Credit Cards number and expiring date; (g) Driving license details, including: a. The country of issue (if not within Belgium) b. Driving license number; c. Date of issue; d. Date of expiry (if applicable).
20.3 In the event that the Authorised Driver fails to keep their personal details up to date, DriveNow may temporarily suspend the Authorised Driver’s DriveNow ID (and thereby their ability to hire and use Vehicles) until such time as the Authorised Driver corrects their personal details on the DriveNow Website.
20.4 The Authorised Driver must immediately inform DriveNow if they lose or damage their driving license, or if the same expires or is suspended. In such instances, DriveNow may temporarily suspend the Authorised Driver’s DriveNow ID (and thereby their ability to hire and use Vehicles) and/or suspend or end the Framework Agreement at the choice of DriveNow.
20.5 The Authorised Driver shall be liable to DriveNow for any damage or consequential loss arising from the breach of this clause.
21. Data Protection Notice
21.1 DriveNow is entitled to collect, process and use the personal data provided by the Authorised Driver including the customer-related utilisation and vehicle data (including data used to locate the Vehicle) to the extent necessary for the purposes of performing the DriveNow Framework Agreement and the individual rental contracts. The locations of departure and destination, the start and finish times and the duration of the use of the individual rentals are recorded and set out in the invoice.
21.2 DriveNow uses Google Maps applications to locate its Vehicles. The use of Google Maps allows DriveNow to ascertain the current location of the Vehicles at any given time and to show the Authorised Driver the location of the nearest available Vehicle. In addition, Google Maps is used to record the places of departure and destination, the start and finish times and the duration of the use. This information is not passed on to Google and all location data transferred to Google is transferred in anonymous form.
21.3 DriveNow has installed a so-called “tracking device” in certain vehicles, which registers all movements, speed and impacts. This device also registers, via GPS connection, the route of the vehicle. Under no circumstances are (voice) sounds or images recorded. This data will be deleted after one year.
22. General Provisions, Choice of Law and Jurisdiction
22.1 These Terms, and any dispute or claim arising out of or in connection with its subject matter or formation shall be governed by and construed in accordance with the law of Belgium, including the Civil Code (including real estate renting law).
22.2 The courts of Belgium shall have exclusive jurisdiction in respect of any disputes or claims arising out of or in connection with the Framework Agreement or these Terms (including any dispute regarding the existence, validity or termination of the same).
22.3 These Terms supersede all prior agreements
22.4 If any provision of these Terms is found to be illegal, invalid or unenforceable, the Framework Agreement and the remainder of these Terms shall remain operative and binding. The contract languages are Dutch/French/English