Have you ever received a fine from DriveNow, or wondered what would happen if you did? We know, receiving a fine is never fun, especially for a car that you rent and don’t own yourself. On this blog, we explain the types of fine you can receive, show you how our team is handling them, and also give some tips on how to avoid them 😊
Types of fines
There are two different types of fines: The ones from the commune (parking tickets) and the ones from the police (speeding violations, illegal parking or other matters noticed on the streets). In some cases, there are also towing invoices in case the police judged that the car needed to be moved away.
The amount of the parking tickets may vary between 25€ and 100€ while the police fines starts from 50€. When it comes to the towing invoice, it costs minimum 150€.
We never like to receive these fines at DriveNow, but when we do, here’s how we deal it them.
Payment of fines
As soon as we receive a parking ticket from the commune, we pay it right away in order to avoid the amount from being increased due to delay of payment. After notifying the right customer via email about the parking ticket (with the ticket in attachment), we automatically charge the method of payment entered upon registration.
For police fines and towing invoices, we also notify the customer concerned via email (with the fine in attachment) and will ask for the payment. As these fines require more administrative work, DriveNow charges an 18€ administrative fee per fine.
If we receive a reminder from the police that the payment has not been paid in due time, we notify the customer again via email and block his/her account, until proof of payment is received. An 18€ administrative fee will also be charged.
If you believe you were wrongly charged, please do not hesitate to contact us at email@example.com and we’ll have a closer look to your situation. If you would like to contest a police fine, you have to address the police directly. The contact details will be given on the police fine you will receive in the email.
Fines already on the car?
It can happen that a fine is already on the car you’ve reserved. Simply put this fine in the glove compartment. The commune will automatically send us a copy of this ticket by post. This obviously doesn’t concern you and will be handled by us.
How to avoid fines?
The most common fines we receive are parking fines and these are very easy to avoid.
- Look for the parking signs before ending your rental. If you are in a green, blue or grey zone, you’re good to go! If you are in a red or yellow zone, you need to repark your DriveNow somewhere else.
- Remember, you are responsible for up to 48h after the end of your rental. Therefore, watch out for upcoming temporary parking bans, markets, garages and communes’ signs on the streets!
- Pay attention to the indicated speed limits. Some communes, like Schaerbeek have a 30 km limit on the entire commune or part of the commune. This will not only avoid you pricey speeding fines, but it will also increase the safety of you and the other people on the road.
- To be perfectly prepared when reserving a DriveNow, have a look at our parking guidelines on our website.
Bottom line, we trust that you will take good care of our cars and that you will use them as if they would be your own car.
Happy driving with DriveNow!