Most frequently asked
What changes for DriveNow customers regarding SHARE NOW?
What do these changes mean?
Will the DriveNow Zone und car2go Home Area change?
How do I reserve a car2go car via the DriveNow app?
What happens to my DriveNow account?
When will the SHARE NOW App be available?
Contract & Payment
Can I register in every country where DriveNow operates?
How can I become a customer?
Can I use DriveNow abroad?
How can I cancel my contract with DriveNow?
What are the registration conditions and how old do I have to be to register?
Will a certain sum be blocked on my credit card each time I use a DriveNow car?
What methods of payment does DriveNow accept?
How do I pay?
When do I start paying for my journey with DriveNow?
Driving license – international regulations
Why am I asked to pay using 3-D Secure?
How do payments with 3-D Secure work?
Do I have to use 3-D Secure for each payment I make?
What happens if I enter the wrong security code 3 times?
What happens if I take too long to enter the security code?
What happens if I have an old app version of DriveNow?
Insurance & Damages
What type of insurance do I have with DriveNow?
Can I use my own car/rental car insurance when using DriveNow cars?
How can I reduce my excess for damages that I cause myself?
What do I need to do if I notice any damage on the car I have reserved?
I’ve had an accident or break down. What do I need to do?
For how long can I pre-reserve a car?
How does the extended reservation work?
I’ve reserved a car, but it’s not where I was told it would be. What should I do?
Can I open and drive the DriveNow car using another person’s DriveNow account?
How can I open and lock the car?
How do I start my rental?
How can I fill up a DriveNow car?
What should I do if I’ve forgotten my PIN?
How can I contact a member of the DriveNow team during my journey?
How can I connect my smartphone with the car so that I can listen to music or make calls?
Which cars can I drive if I’ve only got a driving license for automatic cars?
Can I drive a DriveNow car abroad?
Can my pet travel in a DriveNow car?
How does a Handshake work when handing over a car?
What happens if I’ve arranged a Handshake and the next driver isn’t at the arranged meeting point?
Do I need to return the DriveNow car to where I picked it up?
How do I end my rental?
Where can I end my rental?
I’m inside the DriveNow Zone but can’t end my rental. What should I do?
The DriveNow screen tells me that there’s no radio network. What should I do?
Do I have to pay a toll fee (vignette) for Austrian highways with DriveNow?
Packages, Bonus Minutes & Credit
How can I book a package?
Is parking included in the packages?
How can I cancel a Savings Package?
What happens when I have used up all the time in my Savings Package?
Can I change the type of Savings Package I am using during the 30-day period?
Can I use packages and bonus minutes in every DriveNow country?
In which order are bonuses minutes and DriveNow packages used up?
What happens when I have used up my hour/kilometre allowance in my Hourly Package?
How can I use the Shopping Package for Designer Outlet Parndorf?
How do I earn credit?
What can I use my credit for?
Driving an electric car
Do I have to charge the BMW i3?
Where can I charge the BMW i3 in Vienna?
How do I charge the BMW i3?
How long does it take to charge the BMW i3?
Is it possible to end a rental at a charging station?
Using DriveNow for Business
Does DriveNow offer special terms for businesses?
How can I use DriveNow for business trips?
Can I connect my account with a DriveNow corporate account?
How is my personal data used?
If I lose my customer card, or it stops working, how can I get a new one?
Are DriveNow cars fitted with winter tires?
What should I do if I’ve forgotten something in a DriveNow car?
What should I do if a previous driver has left something in the car?
Who should I contact if I’ve got a query about a parking/speeding ticket?
What happens in the event of a traffic offence?
Am I allowed to smoke in the car?
Conditions for redeeming the DriveNow voucher
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